Frequently Asked Questions

Ledgemere is governed by a volunteer Board of Governors and professionally managed by FirstService Residential. The best way to reach management is to submit a request on the Resident Portal. For urgent issues, call 24/7 at 617-221-1000. See Contact for all options.

Fees are due on the 1st of each month, and a $25 late fee applies after the 15th. The Supplemental Condo Fee 2024-2028 is due July 1, August 1 and September 1 of each year from 2024 through 2028. Pay online through the Resident Portal (Make Payment, via ClickPay), with recurring payments available, or by check. Payment details »

Submit a service request on the Resident Portal or the Connect Resident app, and attach a photo if you can. For urgent issues, call 24/7 at 617-221-1000. How to submit »

Guests should use the marked visitor spaces, which residents may not use. If visitor spaces are full and your own spaces are taken, guests may use overflow parking temporarily, for up to one week. Parking rules »

These are public town roads, so Town of Ashland rules apply. From November 1 to March 31, there's no parking from 1 AM to 6 AM, and no parking at any time during a snowstorm.

Only private passenger vehicles may be parked on the common areas. Boats, trailers, campers, motor homes, commercial vehicles and vehicles with commercial signage or ladder racks aren't allowed outside a garage.

The Town of Ashland owns the sidewalks and is responsible for plowing them, not the association. The Town may or may not get to them after a storm. If a sidewalk hasn't been cleared, call the Ashland DPW at 508-881-0120.

Cars that break the parking rules, especially ones blocking other vehicles or fire lanes, or that are unregistered or abandoned, may be towed at the owner's expense. Fill out the census form on the portal so management can try to reach you first.

Bins may be brought to the town road after 6 PM the night before collection and must be out by 7 AM. Bring them back by 7 PM the day after collection. Bins may not be stored outside. Trash rules »

Never leave it in the woods or by the road. The Ashland DPW holds a free mattress drop-off on the first Saturday of each month for enrolled residents, and other bulk items can be scheduled for pickup through the Town. Bulk items »

Yes, with Board approval first. Windows and doors must match the existing size and style and meet the color and material specs (Aztec Bronze exterior, non-wood windows, full-glass entry doors). A $35 fee applies per window or door. Forms and specs »

Yes, with Board approval and a licensed installer. Submit the HVAC or EV Charging Station request form on the portal. An EV charger inside your own garage doesn't need approval, but any charger on the common elements does. It needs an interior shut-off, and you must call Dig Safe (811) before any trenching.

Interior renovations, such as kitchens, flooring and bathrooms, don't need Board approval, but structural changes do.

Yes, within limits. Cameras need approval, and their view must stay within your own limited common area. Satellite dishes up to 1 meter may go on your own deck or patio, never on roofs or common lawns.

You may plant flowers without approval in the lawn directly adjacent to your unit, up to 25 feet straight out (perpendicular) from your unit's own exterior walls. That's not 25 feet in any direction, and it doesn't include the lawn in front of a neighbor's unit. For shrubs, check with management before planting. Raised beds, paths, walls, lighting and other landscaping projects need Board approval. Landscaping »

Charcoal grills are not allowed anywhere at Ledgemere ($50 fine). Fire pits of any fuel type (wood, gas or propane), tiki torches, and anything else with an open flame are also not allowed. Lawn furniture and grills shouldn't be left on the common lawns for long periods.

Keep your chimney clean, and have it inspected at least every 2 years. The association's insurance requires it. Submit the inspection report to management through the Resident Portal.

11 PM to 8 AM, every day. Music, TVs and instruments must not be audible in neighboring units during those hours.

Yes. Dogs, cats and other household pets are welcome. Dogs must be leashed or carried on the common areas, waste must be picked up, and pets may not be tied out or left outside unattended. Pet rules »

Order resale packages, 6(d) certificates and mortgage questionnaires online from FirstService Residential using ZIP code 01721. Details »

Come to the annual meeting, opt in to portal emails, and consider serving on the volunteer Board of Governors, which meets the third Wednesday of each month. Owners who want to join the Board apply as part of the annual meeting process. Watch for the annual meeting notice for details.